JW Recruitment

Senior Account Manager

• Role: Senior Account Manager

• Company: Leading IT Technology Distributor

• Location: Harrogate

• Salary: £35,000 basic and £65,000 OTE

• We would welcome candidates with account management experience in the IT channel, ideally with a proven track record of managing and developing IT Resellers**

Our Client

Our client specialise in taking emerging technologies to market whilst growing established brands using a range of value-added services. Their mission is to offer their customers unique, great value products through strong market knowledge, offering an extensive portfolio of products within the Digital Workplace arena

Job Purpose

We are looking for an experienced, results driven sales professional with a proven track record for growing accounts, developing relationships and positioning new vendors and technologies to join our client’s successful Sales Team.

To proactively introduce and promote the portfolio of products to new and existing customers. You will be responsible for developing long term relationships at management and director level within your portfolio of customers and proactively ensuring the achievement of sales targets on a daily, monthly and quarterly basis.

You will liaise between your customer base and internal teams to ensure the timely and successful delivery of our clients products and solutions according to customers’ needs.

You will be focused on achieving KPIs set in line with the Company’s business strategy and be committed to continuous professional development and learn the key features of the technology that they provide to their customers.

Role Responsibilities

• Achieve sales targets set each month.

• Maintain an agreed level of input objectives across the client systems.

• Meet and exceed agreed performance objectives & KPIs.

• Maximise sales by continually expanding opportunities with upsell & cross selling skills.

• To pro-actively seek new business (White Space) by prospecting and developing both new and existing customers.

• Ensure our Client is an approved authorised supplier for your key accounts and manage customer tenders, quotations, frameworks and other requirements to further develop the relationship.

• Ensure that the CRM system is up to date for all communications in relation to your account base and all business opportunities. This includes profiling your customers and developing an awareness of their business structure, key contacts and target markets.

• Ensure accurate and timely management of all quotations, to build a pipeline of opportunities.

• Ensuring that all customers are provided with accurate, proposals, collateral and other information, as required.

• Continually develop your product and technical knowledge, including completion of vendor accreditations.

• Ensure you have an up to date Quarterly Sales Plan, which is clearly communicated, manageable, and measurable by company standards. This will include regular individual reviews with your manager or team leader and the setting of SMART objectives.

• Communicate and articulate our value proposition and strategy to prospects and customers to differentiate the client from its competitors. Maintain high levels of customer service ensuring that our client remains a valued and key supplier.

• Always act as an ambassador and representative of the client to ensure a professional image for the Company. Actively contribute and act as a role model to the the clients values.

• Develop excellent relationships with allocated customer contacts. Use all sales support resources and departments to maximise the customer’s experience.

Skills & Personal Attributes

• Commercial & Business Awareness

• Excellent Communication Skills

• Experience in Microsoft Package

• Strong Organisational Skills

Key Traits

• 2 years’ experience in an Account Management role, preferably in the IT channel

• Proven track record of managing and developing IT Resellers