JW Recruitment

Client Relationship Manager

Role: Client Relationship Manager

Company: Leading Provider of Accredited Professional Learning, Training and Bespoke Consulting. 

Salary: £45k Basic £60/65k + OTE year 1 uncapped

Location: Remote / Manchester

***Ideal Candidates will have 3 years + B2B Sales experience – ideally from a digital skills or learning services background***


Our client helps many of the world’s leading companies to build the best practices they need via their leading range of professional learning solutions. Their portfolio spans across Project, Programme, Portfolio management as well as Tech across Data Science & AI, Cloud Computing, DevOps, Digital Marketing, to name a few.


This role is suitable for someone looking to develop their career in B2B sales, ideally with a minimum of 3 years’ sales experience. Ideally, we are seeking candidates with a passion for Learning & Development, who see the benefits in improving the performance of organisations and individuals, through the delivery of best fit learning solutions.

We are looking for applicants who are hardworking, use their own initiative, willing to learn, and have the drive and ambition to succeed. Working closely with one of their experienced Account Directors in supporting the growth across their entire portfolio of learning, there will be the opportunity to be coached and supported to enhance your career development.

Ideally, having a keen interest in emerging technologies and how digital transformation adds value to customers and improves how businesses operate, will help. Preferably located in, or near Manchester. The role is primarily working from home, with the expectation of spending a minimum of 1-day a week working from central Manchester.


  • Manage all leads that come into a Salesforce lead queue and respond in a timely manner
  • Using Sales Navigator weekly, create list of key contacts within profiled accounts to target and input them into Salesforce
  • Cold call list of targeted accounts
  • Identify low spending and lapsed accounts in Salesforce and proactively target
  • Work with Account Director in planning business development activity
  • Follow up on all corporate marketing campaigns, specific to sales territory
  • Build a pipeline of opportunities for standard in-company training course delivery
  • Using ready-made templates, tailor effective custom proposals
  • Cleanse Salesforce data and keep up to date and accurate
  • Work with Operations to ensure they can fulfil training requirements
  • Responsible for managing and submitting weekly forecast, and managing pipeline of business within Salesforce
  • Continual commitment to learning; company products and services, business partners, attending team meetings, the market, the competition
  • Work with Line Manager to ensure commercials are competitive yet profitable

About You:

  • Persuasive verbal and written communication style
  • Ability to plan and prioritise your workload efficiently and effectively in order to achieve targets
  • Confidently recognise when issues or opportunities arise that require resolution through own initiative or escalation
  • Ability to work under pressure, whilst multi-tasking effectively
  • High degree of attention to detail
  • Track record of achieving sales targets
  • B2B sales experience dealing with internal or external stakeholders/decision makers by email, telephone and face to face – ideally 3 years +
  • Working to tight deadlines where high level of accuracy are required
  • Experience of resolving or offering solutions to queries
  • Proficient in using IT systems e.g. Client Relationship Management systems
  • Seniority Level

    Mid-Senior level

  • Industry

    • E-Learning
    • Education Management
    • Information Technology and Services
  • Employment Type


  • Job Functions

    • Sales
    • Business Development